www.zencustomerserviceblog.blogspot.com draws on my customer service experience both in retail and in call centers. Call centers have some of the highest turnover out of any job around. It is a thankless, underpaid, under-appreciated, dead end job. Learning how to deal with abuse, and humiliation for hours on end, on a daily a basis is not only necessary, its practically a job requirement. In this blog, I try to draw on basic tenets of Eastern Philosophy to create a more enlightened approach to customer service.
Unlike other blogs or books on customer service are written by academic and business people with degrees who may know all about businesses and customer service, yet have never worked in a call center a day in their life. I'm a soldier, who's been in the trenches and can speak from experience.
Please have a look over there and let me know what you think.
Thanks
www.zencustomerserviceblog.blogspot.comwww.zencustomerserviceblog.blogspot.com
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